Take notes — copious notes, suggest co-authors Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler in Crucial Conversations: Tools for Talking When Stakes are High (McGraw-Hill): “Don't leave your hard work to memory. Write down all details of conclusions, decisions and assignments. Revisit notes and review assignments. Remember that one dull pencil is worth six sharp minds.”
More Management Wisdom
More Management Wisdom
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