Pot of Gold Daily Quote

Make a point never to answer the telephone on the first ring, suggests Debra Koontz Traverson in Outsmarting Goliath: How to Achieve Equal Footing with Companies that are Bigger, Richer, Older and Better Known (Bloomberg Press). First ring answers mean you don't have anything better to do. “Don't wait until the fourth ring,” Ms. Koontz says. “Callers imagine reasons - such as customer service is a low priority.”
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