It’s okay to put one caller on hold and take another call when you are at home juggling soccer schedules, knitting seminars and chasing a cable guy, but never, ever consider doing the same while working from home on the job, says Kim T. Gordon in Bringing Home the Business (Perigee): "Never use Call Waiting on a business line - it flies in the face of your efforts to put your customers first."
More Management Wisdom
More Management Wisdom
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